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Refund Policy

Last updated: 24 July 2026

1. We don't charge you, so we have nothing to refund

ResHotel is a free enquiry service. We never take payment, a deposit, or card details through this Website, so there is no ResHotel charge for us to refund. Any money you pay is paid directly to the hotel, and any refund of that money is handled by the hotel too.

2. Refunds are governed by the hotel's rate terms

When we confirm a reservation for you, the hotel will set out its own cancellation and refund terms — for example, free cancellation up to a certain date, a partial refund, or a non-refundable advance-purchase rate. Those terms, not this page, determine what you're entitled to if you cancel or don't show up. Always check the terms shown at confirmation before you pay.

3. How to request a refund

  1. Contact us at info@reshotel.co.uk or call 0204 584 2551 with your name and travel dates.
  2. We'll confirm the hotel's cancellation terms that applied to your booking and liaise with the hotel on your behalf.
  3. If a refund is due under the hotel's terms, the hotel (or their payment provider) processes it back to your original payment method.

You're also welcome to contact the hotel directly using the details on your booking confirmation — this is often the fastest route for urgent changes.

4. How long a refund takes

Once a hotel agrees a refund, it is typically returned to your card within 5–10 working days, though this is set by the hotel and their payment provider, not by us. If it's taking longer than expected, let us know and we'll chase it with the hotel.

5. Exceptional circumstances

If you need to cancel or change a stay because of illness, bereavement, or a travel restriction outside your control, tell us as early as possible. We'll always raise it with the hotel and advocate on your behalf, but any waiver of the standard cancellation terms is at the hotel's discretion.

6. Disputes

If you believe a refund has been wrongly withheld, contact us first — we can often resolve it by liaising directly with the hotel. Where a resolution can't be reached, you retain your right to raise a card chargeback with your bank or payment provider, or to pursue the matter with the hotel directly, since the accommodation contract is between you and them.

7. Contact

Questions about a refund? Email info@reshotel.co.uk or call 0204 584 2551.

Call Now: 0204 584 2551